In October I bought a new iPhone 4S to replace my 3GS. The phone is great but I worry about the glass back. I decided to order a case and picked one out from Marware. Unfortunately it has been on back order. They said it would be two or three weeks, and now it has been more than four. I emailed the customer support team at Marware and this is what I got back:
Let me start off by saying I prefer to be honest and direct, rather than misleading. Therefore, my answer to your question is that at this moment I do not know, which is the single worst answer I can think of. I just think the business culture of saying one more week, one more week, ad nauseam, is not only insulting, it is dishonest in its own way.
My dates keep getting pushed around so I am very uncomfortable stating something. Now what I would like is to have them shipped out by the end of this month. I do not know how close or far off I am on that...I want to thank you for your patience so far.
Mike V
I cannot be sure if this is a standard response or not, but it really did come across as honest and direct. I am actually really happy with this response even though it does not resolve my issue. All customer service should be this honest. Nice job, Marware.